Dangerous PlayStation message shuts down consoles and can break them
Setting messages to private or only reading them on your phone appears to fix the problem – though is still risky
PlayStations around the world are crashing and shutting themselves off after receiving just one dangerous message.
The strange attack – which mirrors similar bugs in iPhones and other tech – means that any console that tries to open the message will instead crash itself. After that, it will shut down and might not even be able to turn back on properly, according to reports.
Like those other bugs, it appears that the message contains characters that the PlayStation is unable to read and which force it to break itself when it tries.
Gadgets and tech news in pictures
Show all 40
Gadgets and tech news in pictures
1/40
Samsung will cancel orders of its Galaxy Fold phone at the end of May if the phone is not then ready for sale. The $2000 folding phone has been found to break easily with review copies being recalled after backlash
PA
2/40
Apple has cancelled its AirPower wireless charging mat, which was slated as a way to charge numerous apple products at once
AFP/Getty
3/40
India has claimed status as part of a "super league" of nations after shooting down a live satellite in a test of new missile technology
EPA
4/40
5G wireless internet is expected to launch in 2019, with the potential to reach speeds of 50mb/s
Getty
5/40
Uber has halted testing of driverless vehicles after a woman was killed by one of their cars in Tempe, Arizona. March 19 2018
Getty
6/40
Designed by Pierpaolo Lazzarini from Italian company Jet Capsule. The I.F.O. is fuelled by eight electric engines, which is able to push the flying object to an estimated top speed of about 120mph
Jet Capsule/Cover
7/40
A humanoid robot gestures during a demo at a stall in the Indian Machine Tools Expo, IMTEX/Tooltech 2017 held in Bangalore
Getty
8/40
A humanoid robot gestures during a demo at a stall in the Indian Machine Tools Expo, IMTEX/Tooltech 2017 held in Bangalore
Getty
9/40
Engineers test a four-metre-tall humanoid manned robot dubbed Method-2 in a lab of the Hankook Mirae Technology in Gunpo, south of Seoul, South Korea
Jung Yeon-Je/AFP/Getty
10/40
Engineers test a four-metre-tall humanoid manned robot dubbed Method-2 in a lab of the Hankook Mirae Technology in Gunpo, south of Seoul, South Korea
Jung Yeon-Je/AFP/Getty
11/40
The giant human-like robot bears a striking resemblance to the military robots starring in the movie 'Avatar' and is claimed as a world first by its creators from a South Korean robotic company
Jung Yeon-Je/AFP/Getty
12/40
Engineers test a four-metre-tall humanoid manned robot dubbed Method-2 in a lab of the Hankook Mirae Technology in Gunpo, south of Seoul, South Korea
Jung Yeon-Je/AFP/Getty
13/40
Waseda University's saxophonist robot WAS-5, developed by professor Atsuo Takanishi
Rex
14/40
Waseda University's saxophonist robot WAS-5, developed by professor Atsuo Takanishi and Kaptain Rock playing one string light saber guitar perform jam session
Rex
15/40
A test line of a new energy suspension railway resembling the giant panda is seen in Chengdu, Sichuan Province, China
Reuters
16/40
A test line of a new energy suspension railway, resembling a giant panda, is seen in Chengdu, Sichuan Province, China
Reuters
17/40
A concept car by Trumpchi from GAC Group is shown at the International Automobile Exhibition in Guangzhou, China
Rex
18/40
A Mirai fuel cell vehicle by Toyota is displayed at the International Automobile Exhibition in Guangzhou, China
Reuters
19/40
A visitor tries a Nissan VR experience at the International Automobile Exhibition in Guangzhou, China
Reuters
20/40
A man looks at an exhibit entitled 'Mimus' a giant industrial robot which has been reprogrammed to interact with humans during a photocall at the new Design Museum in South Kensington, London
Getty
21/40
A new Israeli Da-Vinci unmanned aerial vehicle manufactured by Elbit Systems is displayed during the 4th International conference on Home Land Security and Cyber in the Israeli coastal city of Tel Aviv
Getty
22/40
Electrification Guru Dr. Wolfgang Ziebart talks about the electric Jaguar I-PACE concept SUV before it was unveiled before the Los Angeles Auto Show in Los Angeles, California, U.S
Reuters
23/40
The Jaguar I-PACE Concept car is the start of a new era for Jaguar. This is a production preview of the Jaguar I-PACE, which will be revealed next year and on the road in 2018
AP
24/40
Japan's On-Art Corp's CEO Kazuya Kanemaru poses with his company's eight metre tall dinosaur-shaped mechanical suit robot 'TRX03' and other robots during a demonstration in Tokyo, Japan
Reuters
25/40
Japan's On-Art Corp's eight metre tall dinosaur-shaped mechanical suit robot 'TRX03'
Reuters
26/40
Japan's On-Art Corp's eight metre tall dinosaur-shaped mechanical suit robot 'TRX03' performs during its unveiling in Tokyo, Japan
Reuters
27/40
Singulato Motors co-founder and CEO Shen Haiyin poses in his company's concept car Tigercar P0 at a workshop in Beijing, China
Reuters
28/40
The interior of Singulato Motors' concept car Tigercar P0 at a workshop in Beijing, China
Reuters
29/40
Singulato Motors' concept car Tigercar P0
Reuters
30/40
A picture shows Singulato Motors' concept car Tigercar P0 at a workshop in Beijing, China
Reuters
31/40
Connected company president Shigeki Tomoyama addresses a press briefing as he elaborates on Toyota's "connected strategy" in Tokyo.
The Connected company is a part of seven Toyota in-house companies that was created in April 2016
Getty
32/40
A Toyota Motors employee demonstrates a smartphone app with the company's pocket plug-in hybrid (PHV) service on the cockpit of the latest Prius hybrid vehicle during Toyota's "connected strategy" press briefing in Tokyo
Getty
33/40
An exhibitor charges the battery cells of AnyWalker, an ultra-mobile chasis robot which is able to move in any kind of environment during Singapore International Robo Expo
Getty
34/40
A robot with a touch-screen information apps stroll down the pavillon at the Singapore International Robo Expo
Getty
35/40
An exhibitor demonstrates the AnyWalker, an ultra-mobile chasis robot which is able to move in any kind of environment during Singapore International Robo Expo
Getty
36/40
Robotic fishes swim in a water glass tank displayed at the Korea pavillon during Singapore International Robo Expo
Getty
37/40
An employee shows a Samsung Electronics' Gear S3 Classic during Korea Electronics Show 2016 in Seoul, South Korea
Reuters
38/40
Visitors experience Samsung Electronics' Gear VR during the Korea Electronics Grand Fair at an exhibition hall in Seoul, South Korea
Getty
39/40
Amy Rimmer, Research Engineer at Jaguar Land Rover, demonstrates the car manufacturer's Advanced Highway Assist in a Range Rover, which drives the vehicle, overtakes and can detect vehicles in the blind spot, during the first demonstrations of the UK Autodrive Project at HORIBA MIRA Proving Ground in Nuneaton, Warwickshire
PA wire
40/40
Chris Burbridge, Autonomous Driving Software Engineer for Tata Motors European Technical Centre, demonstrates the car manufacturer's GLOSA V2X functionality, which is connected to the traffic lights and shares information with the driver, during the first demonstrations of the UK Autodrive Project at HORIBA MIRA Proving Ground in Nuneaton, Warwickshire
PA wire
1/40
Samsung will cancel orders of its Galaxy Fold phone at the end of May if the phone is not then ready for sale. The $2000 folding phone has been found to break easily with review copies being recalled after backlash
PA
2/40
Apple has cancelled its AirPower wireless charging mat, which was slated as a way to charge numerous apple products at once
AFP/Getty
3/40
India has claimed status as part of a "super league" of nations after shooting down a live satellite in a test of new missile technology
EPA
4/40
5G wireless internet is expected to launch in 2019, with the potential to reach speeds of 50mb/s
Getty
5/40
Uber has halted testing of driverless vehicles after a woman was killed by one of their cars in Tempe, Arizona. March 19 2018
Getty
6/40
Designed by Pierpaolo Lazzarini from Italian company Jet Capsule. The I.F.O. is fuelled by eight electric engines, which is able to push the flying object to an estimated top speed of about 120mph
Jet Capsule/Cover
7/40
A humanoid robot gestures during a demo at a stall in the Indian Machine Tools Expo, IMTEX/Tooltech 2017 held in Bangalore
Getty
8/40
A humanoid robot gestures during a demo at a stall in the Indian Machine Tools Expo, IMTEX/Tooltech 2017 held in Bangalore
Getty
9/40
Engineers test a four-metre-tall humanoid manned robot dubbed Method-2 in a lab of the Hankook Mirae Technology in Gunpo, south of Seoul, South Korea
Jung Yeon-Je/AFP/Getty
10/40
Engineers test a four-metre-tall humanoid manned robot dubbed Method-2 in a lab of the Hankook Mirae Technology in Gunpo, south of Seoul, South Korea
Jung Yeon-Je/AFP/Getty
11/40
The giant human-like robot bears a striking resemblance to the military robots starring in the movie 'Avatar' and is claimed as a world first by its creators from a South Korean robotic company
Jung Yeon-Je/AFP/Getty
12/40
Engineers test a four-metre-tall humanoid manned robot dubbed Method-2 in a lab of the Hankook Mirae Technology in Gunpo, south of Seoul, South Korea
Jung Yeon-Je/AFP/Getty
13/40
Waseda University's saxophonist robot WAS-5, developed by professor Atsuo Takanishi
Rex
14/40
Waseda University's saxophonist robot WAS-5, developed by professor Atsuo Takanishi and Kaptain Rock playing one string light saber guitar perform jam session
Rex
15/40
A test line of a new energy suspension railway resembling the giant panda is seen in Chengdu, Sichuan Province, China
Reuters
16/40
A test line of a new energy suspension railway, resembling a giant panda, is seen in Chengdu, Sichuan Province, China
Reuters
17/40
A concept car by Trumpchi from GAC Group is shown at the International Automobile Exhibition in Guangzhou, China
Rex
18/40
A Mirai fuel cell vehicle by Toyota is displayed at the International Automobile Exhibition in Guangzhou, China
Reuters
19/40
A visitor tries a Nissan VR experience at the International Automobile Exhibition in Guangzhou, China
Reuters
20/40
A man looks at an exhibit entitled 'Mimus' a giant industrial robot which has been reprogrammed to interact with humans during a photocall at the new Design Museum in South Kensington, London
Getty
21/40
A new Israeli Da-Vinci unmanned aerial vehicle manufactured by Elbit Systems is displayed during the 4th International conference on Home Land Security and Cyber in the Israeli coastal city of Tel Aviv
Getty
22/40
Electrification Guru Dr. Wolfgang Ziebart talks about the electric Jaguar I-PACE concept SUV before it was unveiled before the Los Angeles Auto Show in Los Angeles, California, U.S
Reuters
23/40
The Jaguar I-PACE Concept car is the start of a new era for Jaguar. This is a production preview of the Jaguar I-PACE, which will be revealed next year and on the road in 2018
AP
24/40
Japan's On-Art Corp's CEO Kazuya Kanemaru poses with his company's eight metre tall dinosaur-shaped mechanical suit robot 'TRX03' and other robots during a demonstration in Tokyo, Japan
Reuters
25/40
Japan's On-Art Corp's eight metre tall dinosaur-shaped mechanical suit robot 'TRX03'
Reuters
26/40
Japan's On-Art Corp's eight metre tall dinosaur-shaped mechanical suit robot 'TRX03' performs during its unveiling in Tokyo, Japan
Reuters
27/40
Singulato Motors co-founder and CEO Shen Haiyin poses in his company's concept car Tigercar P0 at a workshop in Beijing, China
Reuters
28/40
The interior of Singulato Motors' concept car Tigercar P0 at a workshop in Beijing, China
Reuters
29/40
Singulato Motors' concept car Tigercar P0
Reuters
30/40
A picture shows Singulato Motors' concept car Tigercar P0 at a workshop in Beijing, China
Reuters
31/40
Connected company president Shigeki Tomoyama addresses a press briefing as he elaborates on Toyota's "connected strategy" in Tokyo.
The Connected company is a part of seven Toyota in-house companies that was created in April 2016
Getty
32/40
A Toyota Motors employee demonstrates a smartphone app with the company's pocket plug-in hybrid (PHV) service on the cockpit of the latest Prius hybrid vehicle during Toyota's "connected strategy" press briefing in Tokyo
Getty
33/40
An exhibitor charges the battery cells of AnyWalker, an ultra-mobile chasis robot which is able to move in any kind of environment during Singapore International Robo Expo
Getty
34/40
A robot with a touch-screen information apps stroll down the pavillon at the Singapore International Robo Expo
Getty
35/40
An exhibitor demonstrates the AnyWalker, an ultra-mobile chasis robot which is able to move in any kind of environment during Singapore International Robo Expo
Getty
36/40
Robotic fishes swim in a water glass tank displayed at the Korea pavillon during Singapore International Robo Expo
Getty
37/40
An employee shows a Samsung Electronics' Gear S3 Classic during Korea Electronics Show 2016 in Seoul, South Korea
Reuters
38/40
Visitors experience Samsung Electronics' Gear VR during the Korea Electronics Grand Fair at an exhibition hall in Seoul, South Korea
Getty
39/40
Amy Rimmer, Research Engineer at Jaguar Land Rover, demonstrates the car manufacturer's Advanced Highway Assist in a Range Rover, which drives the vehicle, overtakes and can detect vehicles in the blind spot, during the first demonstrations of the UK Autodrive Project at HORIBA MIRA Proving Ground in Nuneaton, Warwickshire
PA wire
40/40
Chris Burbridge, Autonomous Driving Software Engineer for Tata Motors European Technical Centre, demonstrates the car manufacturer's GLOSA V2X functionality, which is connected to the traffic lights and shares information with the driver, during the first demonstrations of the UK Autodrive Project at HORIBA MIRA Proving Ground in Nuneaton, Warwickshire
PA wire
Thankfully, there are ways of protecting against the issue. And it's likely that Sony will push out an update to fix it soon.
To guard against the attack, players can switch messages to private. That will only allow friends to get things into your inbox, meaning that the reach of the message will be limited.
That is done by heading to the Settings option on the PlayStation, choosing Account Management and then pressing Privacy Settings. In there, click on Messages and you can choose either to allow friends to message you or to turn messages off entirely.
If that isn't possible, then the messages can be opened in the PS app for iPhone or Android. Reading the message within that app won't crash the device, and it can be deleted safely with no damage to the PlayStation.
The problem message also seems to cause problems for the PlayStation after it has been turned off and back on again by the bug. Thankfully there is a way to sort that out, too.
A PlayStation can be booted into "safe mode" – done by turning off the PlayStation and then, when pressing the button to turn it back on, holding that down until it beeps for a second time, seven seconds later. That tool allows the PlayStation to rebuild its database of everything in the system, and should stop any issues that result from the strange message.
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