I hear ya... I went through the same deal..spoke with one of their,"experts?"
Gave them all of the necessary info on the car. Requested springs with a 1.5" drop..
The front end sat at least 2" taller than the stock springs.
In the end, I cut 1 and a half coils. There is still lots of travel space and the front end sits
where it should. If i would have went with a 2" drop, i would have pobably ended up with a stock ride height
at this rate. Anyway,although they are allegedly custom made, i suspect I was sold a stock ride height spring.
No luck dealing with them. I wouldn't recommend after this experience..